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Help with return and refund matters.
What happens if I'd like a refund?
While we always recommend that you check the refund or cancellation terms on the Listing when you order, we operate under a “Be Nice” principle at LoyalRate. That means we always try our best to help you and return to you what’s fair. We recognise that in dire situations of refund requests, all the other marketing stuff we do to cultivate our best image is secondary. What’s right in front of you in a time of need like this is what you will remember about us. If the request is reasonable, we will
What if my local shop is unreachable or has closed down?
If the merchant is not available for you to redeem your order, or they have closed down, and your voucher has not expired, you will get a refund to the original method of payment.
Can I have a refund if I change my mind?
Absolutely. We offer a no-quibble 30 day money back guarantee on all unredeemed LoyalRate deals (starting from the day after the day you receive your QR code) whereby if you originally paid in cash, you can receive a refund of 100% cash or 100% LoyalRate Credit. Please bear in mind, cash refunds could take up to 10 days to process while LoyalRate Credit is usually applied instantly, subject to qualifications. All refund requests must be made by contacting us below. Please include the order numb