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Help with return and refund matters.
What happens if I'd like a refund?
While we always recommend that you check the refund or cancellation terms on the Listing when you order, we operate under a “Be Nice” principle at LoyalRate. That means we always try our best to help you and return to you what’s fair. We recognise that in dire situations of refund requests, all the other marketing stuff we do to cultivate our best image is secondary. What’s right in front of you in a time of need like this is what you will remember about us. If the request is reasonable, we will
What if my local shop is unreachable or has closed down?
If the merchant is not available for you to redeem your order, or they have closed down, and your order has not expired, you will get a refund for all parts of the order that has yet to be redeemed. The refund will be made to the original method of payment. If you have any further questions or would like to raise a refund request now, we are always available. Feel free to drop us a message!
Can I have a refund if I change my mind?
Absolutely. We offer a 24-hour 'change of mind' guarantee, which begins the day after you made your purchase. If you change your mind during this time, we will give you a 100% refund to the original payment method, subject to the Partner Cancellation Policy. Partner Cancellation Policy If you have made a booking to come in to redeem your deal (e.g. haircut or salon appointment), some of our Partners have their booking cancellation policy. These policies are usually stated on the listin