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Questions about payments for listings
I'm having a problem paying for the order
We are sorry you are having a problem with paying for the orders. Here are some common payment errors: ** Insufficient Funds. **This means that your credit card has reached its limit, or for prepaid cards, there are not enough funds on the card balance to process the transaction. ** Call Issuer. Pick Up Card.** This usually happens when a replacement card should be used instead of the current card. ** Issuer or Cardholder restriction. **This error usually occurs because the bank (or the c
Is checking out on LoyalRate safe and secure?
Absolutely. All transactions made on our website are totally secure because all the details that you send to us are encrypted and sent across a secure connection (we don’t allow transactions to take place that aren’t secure!). The encryption technique we use is certified by Let’s Encrypt Authority X3, one of the largest and most well respected certification authorities. Let’s Encrypt Authority X3 certificates are trusted by all popular browsers, operating systems and mobile devices. We have an
How do I apply a voucher code?
Voucher codes are a personal favourite for everyone at LoyalRate because we love discounts, too 😁 You can simply redeem it by entering the code in the “Promotional voucher” field while you are on the checkout screen. On success, the discount will be automatically applied, and you can see the result instantly on your screen. If you encounter any issues here, please reach out to us through chat and we'll assist you with this. Unfortunately, we only accept one voucher code at a time. But you can
How can I update my payment method?
Managing your payment info is secure, easy and you can do it right from your LoyalRate profile. To update your payment info, login to your LoyalRate account on desktop and head to your Account Settings. Once you're in the Account Settings, select Payment Methods to update your card payment. If you already have a card saved, you can Add a new card, Remove a card or Set your default payment method. To add more than one card, select Add Card after adding your first one. To remove a paye