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Questions about payments for listings
I'm having a problem paying for the order
We are sorry you are having a problem with paying for the orders. Here are some common payment errors: ** Insufficient Funds. **This means that your credit card has reached its limit, or for prepaid cards, there are not enough funds on the card balance to process the transaction. ** Call Issuer. Pick Up Card.** This usually happens when a replacement card should be used instead of the current card. ** Issuer or Cardholder restriction. **This error usually occurs because the bank (or the c
Is checking out on LoyalRate safe and secure?
Absolutely. All transactions made on our website are totally secure because all the details that you send to us are encrypted and sent across a secure connection (we don’t allow transactions to take place that aren’t secure!). The encryption technique we use is certified by Let’s Encrypt Authority X3, one of the largest and most well respected certification authorities. Let’s Encrypt Authority X3 certificates are trusted by all popular browsers, operating systems and mobile devices. We have an
How can I update my payment method?
Managing your payment info is secure, easy and you can do it right from your LoyalRate profile. To update your payment info, login to your LoyalRate account on desktop and head to your Account Settings. Once you're in the Account Settings, select Payment Methods to update your card payment. If you already have a card saved, you can Add a new card, Remove a card or Set your default payment method. To add more than one card, select Add Card after adding your first one. To remove a paye
How do I add promo code and gift cards?
You can apply promo code and gift cards during the payment step when booking a service with LoyalRate. You do need to be logged on to your LoyalRate account to use a promo code or gift cards, but it's easy and free to register! On the payment step, please ensure to fill in your Billing Address. You can add your promo code of gift cards in the box Enter Discount Code field and click Apply. The Promotion discount will present the amount deducted from your order. Enter your Payment deta