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Questions about your orders
How do I leave a review for an order?
Both LoyalRate and our partner shops appreciate your honest reviews in order to better improve our services 🤗 You can leave a review on LoyalRate about your experience with a shop by following these steps: Click or tap on the profile icon on the top right corner and choose My Orders from the dropdown menu. Find the order you want to review. Click the star rating you want to give next to Review. Add the comments to describes your experience with our shop. You can upload an
What happens after I place an order?
After you've made a purchase, you will receive through email either an Order Confirmation or a Pending Order Notification. If an order is confirmed, the confirmation email will contain your LoyalRate deal and instructions on how to redeem this deal. In case your order is still pending, please a
Can I edit a review for an order?
To encourage honest and impartial reviews, a review can be edited before it's been published, but not after. Reviews cannot be edited once they are live on the listing page. If you decide that you'd like to have a review that you've written taken off the website or app, you can request that by contacting us. If you request that we remove a review written by someone else, we will only take action if it violates our Review Policy. If you have any further question on this, we are always availab
I’m not happy with the order, what should I do?
All deals that appear on LoyalRate are vetted rigorously by a dedicated team to ensure that they are genuine offers from reliable merchants. Unfortunately, sometimes things do get through that aren’t up to the high standards that we set ourselves, and we are continuously working on our processes and procedures to ensure that we continue to improve. In the first instance, if you're not happy with the quality of the service or product, you can communicate this to the shop by leaving a review on
How do I check availability for a deal?
By default, once purchased, orders on LoyalRate can be redeemed at any time that suits you as long as it is by the expiration date. However, some shops require that customers make an appointment/confirm with them before coming in to redeem your order. If booking is required, it should be mentioned on the listing itself under the Fine Print or Redemption Instructions section. In case you are unsure whether or not you should make an appointment or check availability for your deal, we recommend y
I haven’t received my order confirmation
Your order confirmation is sent by email to the address that you used when you signed up with us. If you cannot find the confirmation email: Check to make sure that it hasn't ended up in your spam or junk mail folder. If you're using Gmail, check your Social and Promotions tabs. Add firstname.lastname@example.org to your email contacts and try sending the confirmation again: Resend your order confirmation email However, if you've waited and still don't see it, please contact us u
I’ve accidentally deleted my order confirmation email?
No problem, just log in to your account to have it resent to your email address 😉 If you need further help on this subject, feel free to chat with us. We're always happy to offer assistance!
Who can I contact if there is a problem with my order?
We're readily available to help! You can reply to our order confirmation emails and it will be directly forwarded to a team member at LoyalRate. Alternatively, all questions can be directed to our Customer Success team. Please check out our other help articles here or live chat with us!
How do I contact a shop?
To contact a shop 📞 directly about any enquiry or about an order on LoyalRate: Sign in to LoyalRate. Click on the profile icon on top right corner. Select “My Orders” from the dropdown menu. Click the on the order that you wish to enquire about. On this page, you will find all the contact details of the shop such as contact no., e-mail address etc. If you wish to contact a shop without having any existing or prior orders with that shop: Sign in to LoyalRate. Find the name of the
How do I make my first purchase on LoyalRate?
After completing the sign-up process, you must be as excited as we are to make your first purchase on LoyalRate. You can take the following steps to make your first of many hassle-free purchases on LoyalRate: After completing the sign-up/sign in process, you are redirected to our search landing page. Enter your address and choose radius filters that you find relevant. Click or tap on a listing that appeals to you. Click or tap on “Buy now”. Select the quantity and enter discount code
Can I place an order on LoyalRate as a guest?
All guest users can browse around our website and find deals that appeal to them. However, in order for you to complete a purchase, you will be redirected to a registration page to sign up / sign in. Once you have completed the registration, you can continue with your checkout process. If you need help on this topic, feel free to chat with us. We’re always happy to offer assistance!
Where can I find my QR Code?
Once you sign up with LoyalRate, you will be assigned an unique QR code. This will be the only QR code that you have, and it can be used for all orders that you purchase. So when you redeem in-store, all you need to do is present this QR code to the shop employee, and only the deals that you purchased from that shop will be visible on their application. This way, you don't have to manage too many different QR codes, and your order history is still safe with us 😉 You can always find your uni