Here are some of the most common reasons you may not be able to locate a listing which was previously active in your shop:

Your listing expired
A listing stays active for six months. If your listing doesn’t sell during that time, and you haven’t set it to automatically renew, it expires.

To find your expired listing:
On LoyalRate.com, click the Your account icon.
Click Shop Manager.
Click Listings.
Under Listing status, select Expired.

When you list a new item, it’s set to automatically renew as the default. If you prefer, you can select Manual as your renewal setting while creating, editing, or renewing a listing, or selecting multiple listings and choosing Editing options.

It’s possible you deactivated the listing
Double check your inactive items:

On LoyalRate.com, click the Your account icon.
Click Shop Manager.
Click Listings.
Under Listing status, select Inactive.
You can renew any inactive listings to make them active.

The item sold out
Check if your item sold out:

On LoyalRate.com click the Your account icon.
Click Shop Manager.
Click Orders & Delivery. You can find sold out listings in your Sold orders.
If you have more of an item stocked, you can renew your sold out listing.

LoyalRate may have removed the listing for violating site policy
If a listing violates LoyalRate’s policies, we may remove it.

Check your email inbox for a message from LoyalRate. If you’re unable to locate an email about your listing, check your spam or junk mail. If you can’t find a relevant email from help@loyalrate.com, get in touch with LoyalRate Support by clicking Contact Us at the bottom of this page.
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