All deals that appear on LoyalRate are vetted rigorously by a dedicated team to ensure that they are genuine offers from reliable merchants. Unfortunately, sometimes things do get through that aren’t up to the high standards that we set ourselves, and we are continuously working on our processes and procedures to ensure that we continue to improve.

In the first instance, if you're not happy with the quality of the service or product, you can communicate this to the shop by leaving a review on the listing page or directly contacting them using the shop information provided on the LoyalRate website. The shop should be able to answer any concerns that you may have.

If you are unable to reach a satisfactory conclusion with the shop and would like to request a refund, please have a look at our article on What happens if I'd like a refund?.

If you’re looking for more help on this subject, please contact us using the chat option below and we will do our best to assist you!
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