All deals that appear on LoyalRate are vetted rigorously by a dedicated team to ensure that they are genuine offers from reliable merchants. Unfortunately sometimes things do get through that aren’t up to the high standards that we set ourselves, and we are continuously working on our processes and procedures to ensure that we continue to improve. In the first instance your complaint should be addressed to the supplying merchant directly, who should be able to answer any concerns that you may have. If you are unable to reach a satisfactory conclusion with the merchant please contact us, and we will be able to look into any concerns you may have and do our best to make you happy.
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