Firstly make sure you have got a fully registered account on our website and are not just subscribed to our mailing list. This would have involved you choosing a password. If you are certain you have a registered account please reset your password.
If you do that and the site tells that you don’t have an account it may be that there was an error in the email address when you bought. Please make sure you have tried all possible email accounts. If you need more help on this subject, please chat with us.
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