How do I update my phone number?

Keeping your contact info up-to-date is important and easy to do. Within your LoyalRate account, you can add a primary/default phone number and additional phone numbers.

Click or tap your profile icon and select Manage Account.
Go to Your details section.
Tap on Personal mobile number to edit your number.
When you've finished making changes, click Save changes and close.

How do I change my email address?

Unfortunately, there is currently no option on the LoyalRate website for you to change your email address, but you can always create a new LoyalRate account. However, please bear in mind that all order status and history cannot be transferred between accounts!

How do I delete my account?

Oh dear. We are really sorry that you are considering leaving us. We really want to make things right, so if you want to permanently delete your account, please chat with us live and we'll figure out how to make things right for you, or help you delete your account if you insist. Please let us know how we can assist you further.
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