Absolutely. We offer a 24-hour 'change of mind' guarantee, which begins the day after you made your purchase. If you change your mind during this time, we will give you a 100% refund to the original payment method, subject to the Partner Cancellation Policy.

Partner Cancellation Policy

If you have made a booking to come in to redeem your deal (e.g. haircut or salon appointment), some of our Partners have their booking cancellation policy. These policies are usually stated on the listings when you purchase. For example, some may state that no bookings can be cancelled within a specific period leading up to the date of your appointment i.e. 24hrs, 48hrs or 72hrs before the appointment". A policy of 24hrs means no booking can be cancelled within the 24hrs leading up to the time of your appointment. In order to get a refund, please first make a request for appointment cancellation within the Partner, and contact us with the details of your order for us to assist you further for a full or partial refund depending on circumstances.

Refund Process

Please bear in mind, cash refunds could take up to 14 days to process while LoyalRate Credit is usually applied instantly, subject to qualifications. All refund requests must be made by contacting us below. Please include the order number and your preferred payment method.

Refund requests received after 24 hours are considered on a case-by-case basis. Please chat with us and we'll try our best to help!

If you need further help on this topic, feel free to chat with us. We're always happy to offer assistance!
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